"Song Sergeant has Stopped Working"

Discuss LairWare's app for fixing problems in your iTunes library.
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"Song Sergeant has Stopped Working"

Post by mje_uk » Wed Aug 17, 2016 3:46 am

Have just bought a license to use Song Sergeant but found that it simply does not work for me ! On running SS it comes up showing the tab page of Duplicates but if I then select any of the other tabs (Inconsistent, Orphans or Missing) it comes up with the message "Song Sergeant has Stopped Working" - Close Program ..... which isn't very much use ! Has anyone else found Song Sergeant to be unusable in this way ?
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Re: "Song Sergeant has Stopped Working"

Post by beastie » Wed Aug 17, 2016 10:33 am

Hi mje_uk, there are no known crashing issues in the current version, so we’ll need more information in order to find out what’s happening.

When Song Sergeant crashes, at the bottom of the “Song Sergeant.exe has stopped working” window there should be a “View problem details” button. There will be “Exception Code” and “Exception Offset” displayed among other details.

Song Sergeant also makes a log file as it runs in which information helpful to us might be found. These log files can be found here:

%appdata%\LairWare\Application Support\

Please send whatever information you can gather to songsergeant@lairware.com.
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Re: "Song Sergeant has Stopped Working"

Post by ttreuil » Sun Aug 20, 2017 7:06 pm

I don't even get that "stopped working" message, the program just silently crashes / exits on me. Is there a fix?

Thanks - Ted
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